This is a story of me and my new android.
I bought a new samsung galaxy note II just recently. And then one day it cant be charged. So i went to the nearest samsung store.
We told them the problem and they took it to fix it cuz it still under warranty.
Waited for one week...
They called said that they need to send it to the center for you.
Then another two weeks passed...
Got a message saying that i can now pick up my phone but the prob could not be fix cuz the software rooted.
I was so furious cuz i didnt do anything to the phone. Went to the shop and pick it up. I need the reason why do they say this since i didnt do anything at all to the phone and now another problem come up that my phone cant even start.
The staff said that the warranty hv been void cuz I rooted the system. What It means is I dloaded illegal apps or did jailbreak. I was so suprised cuz i didnt do anything! I asked for the technician name but they said that they dont know. They even threw away the receipt saying that I already received my phone. So I wont come back and claim the phone. I asked the person to just sign the receipt that ive received the phone cuz I need the receipt as a prove that I send it in a good condition earlier. He resisted, but finally agreed.
The next week I went to samsung center and explain my problem. They accepted my request and said that the dealer didnt send it to them at all. The dealer may checked my phone because its a routine for the dealer to solve if there is a small or software problems b4 sending it to the center. However, this dealer just hands off when they did sthing wrong to my phone and blame the faulty totally to the center. Luckily, the reception at the center politely accepted our problem and quickly send my phone to be fixed.
After an hour, my phone totally looks brand new and can be charged again.
The lessons learned are that; a) if the center is nearby you, please go direct to them rather than the dealer. Even though they are the official samsung dealer. They know how to sell, more than fixing! b) please back up ur data cuz sending to fix may causes them to root your phone.
And now I'm happy with my new phone!!!
^___^
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